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KenyanBiz

KenyanBiz

FAQs

Digital goods are products delivered electronically rather than physically. These include software, licenses, downloads, eBooks, templates, and online courses.

After successful payment, your product will be delivered instantly via:

  • Email (download link or license key)
  • On-screen download page after checkout

Delivery is usually instant. In rare cases, it may take up to 5–15 minutes depending on payment confirmation.

We accept secure payment methods such as:

  • Mobile money (e.g., M-Pesa)
  • Credit/Debit cards
  • Cryptocurrency
  • GPay

Due to the nature of digital goods, all sales are final. However, refunds or replacements may be issued if:

  • The product is defective
  • You did not receive your order
  • Check your spam/junk folder
  • Confirm your email address is correct
  • Contact support with your order details

Yes, all products are 100% authentic and verified. We only provide legitimate software and digital items.

This depends on the product license. Some allow multiple devices, while others are limited to one device only.

Yes! We provide support for:

  • Installation guidance
  • Activation issues
  • Basic troubleshooting

Absolutely. Our website uses secure encryption to protect your personal and payment information.

No. Most digital goods are licensed for personal use only and cannot be redistributed or resold.

  • Required for download and activation
  • Some products may work offline after installation
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